ZZD22 Privacy Policy – How We Collect and Use Your Data

1Introduction

ZZD22 operates the online gaming and sports betting platform available at zzd22.app and through the ZZD22 Android application. This Privacy Policy explains how ZZD22 collects, stores, uses and protects personal information provided by users in Pakistan and elsewhere.

By registering an account on ZZD22 or using any part of the platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your information as described here. If you do not agree, you should not use the platform.

2Data We Collect

ZZD22 collects personal data in the following categories:

Registration and Identity Information

• Full legal name as it appears on your CNIC.
• Date of birth (used to verify you are 18 or older).
• CNIC number (collected at the verification stage before your first withdrawal).
• Pakistani mobile number registered in your name.
• Email address.

Financial and Transaction Data

• Deposit amounts, dates and payment method identifiers (e.g., JazzCash transaction reference, bank transfer reference).
• Withdrawal requests, amounts, destination method identifiers and processing status.
• Account balance history.

Platform Activity Data

• Sports bets placed — event, market, odds, stake, settlement outcome.
• Casino and game sessions — title, duration, bet amounts, outcomes.
• Login timestamps and session duration.
• IP address and approximate geographic location at time of login.
• Device type, operating system and browser version.

Communication Data

• Content of support chat conversations and email correspondence related to your account.
• Records of complaints, disputes or verification requests.

3How We Collect Your Information

ZZD22 collects personal data through three main routes:

• Directly from you: When you fill in the registration form, submit identity verification documents, make a deposit, place a bet or contact support.
• Automatically through platform use: Server logs, session tracking and cookies capture IP addresses, device information and activity data whenever you use the platform — logged in or not.
• From third-party payment processors: When a deposit or withdrawal is processed, our payment partners return transaction status and reference data which is logged against your account. We do not receive your full payment credentials from these providers.

4Why We Use Your Data

ZZD22 uses personal data for the following purposes:

• Operating your account: Processing deposits and withdrawals in PKR, settling sports bets, running casino game sessions and maintaining your account balance.
• Identity verification: Confirming you are who you say you are before processing your first withdrawal and where required by our security processes.
• Fraud detection and prevention: Monitoring account activity patterns to identify suspicious behaviour, duplicate accounts, bonus abuse and money laundering risks.
• Responsible gaming: Tracking deposit and session patterns to identify usage that may indicate problem gambling, and facilitating self-exclusion requests.
• Customer support: Accessing account history to resolve disputes, answer queries and process complaints effectively.
• Platform improvement: Analysing aggregate usage data — not linked to individual identity — to improve the platform's features, game lobby navigation and mobile performance.
• Marketing communications: Sending promotional offers by email or SMS where you have not opted out. You can unsubscribe at any time through your account settings.

5Sharing Your Data

ZZD22 does not sell personal data. We share data with third parties only in the following circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive data necessary to process your deposit or withdrawal — typically a name, amount and transaction reference. These providers have their own privacy policies and security standards.
• Game studios: Providers like Pragmatic Play, Evolution Gaming and Spribe receive session data — game identifier, stake, outcome — required to run the game and settle the round. Personal identity data is not shared with game studios.
• Fraud prevention services: IP addresses, device fingerprints and account behaviour data may be shared with fraud detection services to identify and prevent prohibited activity.
• Legal requirements: Where ZZD22 is required by a valid legal order or regulatory authority to disclose specific data, we will comply within the scope of what is legally required.

6Payment Data and PKR Transactions

All financial transactions on ZZD22 are denominated in Pakistani Rupees (PKR). The platform integrates with JazzCash, Easypaisa, Raast, banking partners and card payment providers to process deposits and withdrawals.

ZZD22 does not store your full JazzCash PIN, bank account login credentials, card numbers or other sensitive payment authentication details. What is stored on our systems is limited to:

• The last four digits of a card or partial mobile wallet identifier — for display purposes in your transaction history.
• Transaction reference numbers from the payment provider.
• Amounts, dates and transaction status (completed, pending, failed).

Deposits must be made from payment accounts registered in your own name. ZZD22 records the payment source identity to guard against third-party funding, which is prohibited under our Terms and Conditions.

7Data Security

ZZD22 takes the security of personal and financial data seriously. The following measures are in place:

• All data in transit between your device and ZZD22 servers is encrypted using TLS (HTTPS). Connections over unencrypted HTTP are not accepted.
• Personal data stored in our databases is encrypted at rest.
• Access to personal data within ZZD22 is role-restricted — only staff with a direct operational need for specific data types can access them.
• User passwords are hashed using a standard cryptographic algorithm. ZZD22 staff cannot see your password in plain text.
• Internal systems are monitored for unauthorised access attempts and anomalous access patterns.

While ZZD22 applies these measures to protect your data, no internet-connected system can guarantee absolute security. You are responsible for keeping your own login credentials secure and not sharing your password with others.

8Data Retention

ZZD22 retains personal data for as long as your account is active and for a period after closure as required for financial record-keeping and fraud investigation purposes.

Specific retention guidelines:

• Account and identity data: retained for a minimum of five years after account closure to comply with financial record obligations.
• Transaction records: retained for a minimum of five years from the date of the transaction.
• Betting and gaming history: retained for up to three years after last account activity.
• Support communications: retained for up to two years unless subject to an active dispute.

After the applicable retention period expires, data is permanently deleted or anonymised so that it can no longer be linked to a specific individual.

9Cookies and Tracking Technologies

ZZD22 uses cookies and similar tracking technologies on the website and within the Android application. Cookies are small text files stored on your device that help us identify your session and improve the platform experience.

Types of cookies used by ZZD22:

• Session cookies: Essential for keeping you logged in while you navigate between pages. These expire when you close your browser.
• Authentication cookies: If you select "remember me" at login, a longer-lasting authentication token is stored to keep you signed in between sessions.
• Analytics cookies: Aggregate, anonymised data about how users navigate the platform — which pages are visited most, where users drop off — is collected to improve the user experience.
• Preference cookies: Store your settings such as language preferences and game lobby filters.

You can control cookie behaviour through your browser settings. Disabling essential session cookies will prevent you from staying logged in on the platform. Disabling analytics cookies does not affect platform functionality.

10Children and Under-18 Users

ZZD22 is strictly an adults-only platform. The minimum age to register is 18 years. We do not knowingly collect personal data from anyone under 18.

If ZZD22 identifies that an account has been registered by someone under 18, the account will be closed immediately, any winnings will be voided, and deposited funds will be returned to the payment source after identity verification confirms the account holder's age.

Parents and guardians who believe a minor has registered on ZZD22 should contact support immediately with relevant details so the account can be investigated and closed promptly.

11Your Privacy Rights

As a ZZD22 account holder, you have the following rights over your personal data:

• Right of access: Request a copy of all personal data ZZD22 holds on you. We will provide this within a reasonable timeframe following identity verification.
• Right to rectification: Ask us to correct personal data that is inaccurate or incomplete.
• Right to erasure: Request deletion of your personal data where it is no longer required for the purposes it was collected, subject to our legal retention obligations.
• Right to data portability: Request your data in a structured, machine-readable format.
• Right to object: Object to processing activities based on legitimate interest rather than contractual necessity.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect processing that has already taken place.

To exercise any of these rights, contact ZZD22 support via live chat or email. We will respond within a reasonable period and may need to verify your identity before acting on the request.

12Changes to This Privacy Policy

ZZD22 may update this Privacy Policy from time to time to reflect changes in platform operations, data practices or applicable regulations. When material changes are made, account holders will be notified by email or through an in-platform notification.

The most recent revision date is displayed at the top of this page. Continued use of the ZZD22 platform after a policy update constitutes acceptance of the revised terms. If you do not agree with a change, you should stop using the platform and request account closure.

13Contact and Privacy Queries

If you have questions about how ZZD22 handles your personal data, want to exercise any of your data rights, or wish to report a data concern, please contact the ZZD22 support team through live chat within your logged-in account for the fastest response.

For written queries, you can reach the ZZD22 privacy team at:

ZZD22 aims to acknowledge data-related requests within 3 business days and resolve them within 30 days. Complex requests involving large data exports or legal review may take longer, and we will inform you if that is the case.